Whether in service or manufacturing industry, all support functions pre-service delivery or pre-production activities must be aligned with delivery time to customer. Lean office addresses effective alignment of all support activities in an organization to minimize delay and response time.
Optimizing RFQ Process
Our approach to optimizing RFQ process has successfully reduced quoting time up to 75% and increased accuracy of quotes by 35%. In several cases where RFQ took 1-2 weeks, our clients have generated RFQ in less than 72 hours even for complex engineered products. This has been possible by employing lean office principles to effectively align procurement, engineering, and sales.
While the lean movement has focused on manufacturing operations and, just relatively recently, on service activities, the accounting function of organization has been deprived of lean’s offerings. We have mastered accounting process to match lean principles as applied in operations. We have successfully implemented lean accounting techniques to reduce invoicing and collection process from as high as six months to as fast as one week. Equally, we have implemented lean accounting principles to optimize suppliers’ payment process (i.e., Procurement-to-Pay or P2P) for small, medium, and multi-national large businesses. More importantly, we focus on relatable and applicable lean KPIs to be tracked by accounting system through which managerial decision making process and effectiveness is maximized.
Sales, Service, & Marketing
Most businesses suffer from fully utilizing their sales potential no matter the size of organization. Our decades of experience has proven that most organizations are missing an effective sales structure that is efficiently and fully aligned with marketing and customer service activities. For the most part, the sales function is considered the jewel of the organization and its ongoing process is hardly ever questioned for improvement. At most, the sales person is held accountable for the results generated and the process continues to remain unchanged. Our total sales system assessment provides a clear picture of current deficiencies and identifies the highest potential in aligning sales, service, and marketing to yield maximum revenue, in fastest time, with minimal costs. While we maximize hit rates, we assure making sales process easier and enjoyable.